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FinChatBot creates Conversational AI
Solutions for the Financial Services Industry.

Designed with Intuitive Intelligence™

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Conversational AI can help your business.

Call centers are becoming increasingly inefficient, saturated and expensive, often not delivering the intended results of conversion and customer satisfaction. Conversational AI can help your business:

1. Improve customer acquisition

2. Enhance customer experience and retention

3. Reduce operational costs

4. Maximise ROI and business growth

Solutions for the financial services industry.

HELPING YOUR BUSINESS GENERATE REVENUE & DRIVE BUSINESS GROWTH

Customer acquisition

Customer care

Retention and recovery

Solutions for the financial services industry.

HELPING YOUR BUSINESS GENERATE REVENUE & DRIVE BUSINESS GROWTH

Customer acquisition

End-to-end sales capability with no human intervention

Multiple integration points (payment gateways / CRM / quoting engine)

Provide sales in minutes

Educate and build trust with potential customers

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Customer care

24/7 Personalised customer service

Smart FAQs that get better over time

Deliver seamless customer service by integrating into multiple systems

End-to-end claims capability

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Retention and recovery

Don't let people feel trapped by people

End-to-end collection capability

End-to-end retention capability

Reduce lapse & improve customer satisfaction

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Choose your channel.

ENABLE CUSTOMERS TO SELF-SERVE ON THEIR PREFERRED CHANNELS

Website & mobile app

Maximise the potential of your website and mobile app by adding conversational AI. Enable your customers to register, ask questions, request customer service, get immediate quotes, transact and more 24/7, all from your website or app.

Social media

Chat to your customers on their preferred social media channels and turn fans and followers into customers. We can integrate with a variety of different social media apps including Twitter, Facebook, Instagram, WeChat, and more.

WhatsApp

Tap into one of the most used communication channels by sending notifications, customer service messages and essential information to customers on WhatsApp. Enrich your messages with images, audio, video, and PDF documents for a more engaging customer experience.

Marketing

Enhance tracking and results of targeted marketing campaigns. Send personalised emails and SMSs to initiate customer conversations. Place unique QR codes and URLS on above-the-line channels such as billboards, banners, flyers and merchandise for seamless customer engagement and improved overall tracking of ROI per campaign.

IVR deflection

Add chat capabilities to your Interactive Voice Response (IVR) system to deflect high-volume calls from your call centre to chat. An intelligent IVR enables effortless experiences for both customers and agents, while helping your business deliver significant cost savings to your bottom line.

Success stories.

SHARING THE SUCCESS STORIES OF OUR CLIENTS

Some of our clients.

CURRENTLY SERVING SOME OF THE LARGEST FINANCIAL SERVICES PROVIDERS

Why you’ll love us.

WE’RE MORE THAN A CHATBOT

Customer-centric approach

Customised UX and conversational design to ensure the best customer experience. Continuous optimisation through analytics and Artificial Intelligence for intuitive and personalised experiences.

Result-driven solutions

We help you generate revenue and drive business growth through increased conversion rates, enhanced customer acquisition and retention rates, and reduced operational costs. Each solution is created, developed and continually optimised with your business objectives in mind.

Custom-built technology

Quick development, seamless integration with various operating systems, and flexibility for unsurpassed innovation, performance and results.

Deep expertise

A library of expertise and experiences in UX, development, financial services, marketing and data intelligence.

Human touch

Our expert team will help guide you through the process every step of the way.

Why you’ll love us.

WE’RE MORE THAN A CHATBOT

Customer-centric approach

Customised UX and conversational design to ensure the best customer experience. Continuous optimisation through analytics and Artificial Intelligence for intuitive and personalised experiences.

Customised UX and conversational design to ensure the best customer experience. Continuous optimisation through analytics and Artificial Intelligence for intuitive and personalised experiences.

Result-driven solutions

We help you generate revenue and drive business growth through increased conversion rates, enhanced customer acquisition and retention rates, and reduced operational costs. Each solution is created, developed and continually optimised with your business objectives in mind.

We help you generate revenue and drive business growth through increased conversion rates, enhanced customer acquisition and retention rates, and reduced operational costs. Each solution is created, developed and continually optimised with your business objectives in mind.

Custom-built technology

Quick development, seamless integration with various operating systems, and flexibility for unsurpassed innovation, performance and results.

Quick development, seamless integration with various operating systems, and flexibility for unsurpassed innovation, performance and results.

Deep expertise

A library of expertise and experiences in UX, development, financial services, marketing and data intelligence.

A library of expertise and experiences in UX, development, financial services, marketing and data intelligence.

Human touch

Our expert team will help guide you through the process every step of the way.

Our expert team will help guide you through the process every step of the way.

Our story.

JOIN THE JOURNEY

Our vision

FinChatBot believes in positively transforming people’s lives through intelligent digital solutions.

Our mission

To revolutionise financial services by helping brands digitalise and guide customer experiences at scale.

  • What our clients say.

    OUR CLIENTS & OUR CLIENTS' CUSTOMERS LOVE US

    MiWay is pleased to work with FinChatBot to improve the customer onboarding experience. FinChatBot is a strategic and valuable supplier.

    Christiaan Steyn, HEAD: BUSINESS INSURANCE, MIWAY

  • What our clients say.

    OUR CLIENTS & OUR CLIENTS' CUSTOMERS LOVE US

    We are incredibly excited about the solution FinChatBot is developing for us. We look forward to going live and really enhancing our customer experience and overall competitive edge. FinChatBot has exceeded our expectations so far with their hands-on approach. The attention to detail and thorough understanding of our needs and expectations is greatly appreciated.

    Angelo Hanafey, CREDIT: OPERATIONS MANAGER, THE FOSCHINI GROUP (TFG)

Press center.

FINCHATBOT IN THE NEWS

Resources.

Discover the latest case studies and industry insights