HELLO
We automate customer experiences
for financial services through
performance-driven digital solutions.
Your performance is our incentive
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Follow our journey
Conversational AI can help your business.
Call centers are becoming increasingly inefficient, saturated and expensive, often not delivering the intended results of conversion and customer satisfaction. Conversational AI can help your business:
1. Improve customer acquisition
2. Enhance customer experience and retention
3. Reduce operational costs
4. Maximise ROI and business growth
Solutions for the financial services industry.
HELPING YOUR BUSINESS GENERATE REVENUE & DRIVE BUSINESS GROWTH
Customer acquisition
Customer care
Retention and recovery
Solutions for the financial services industry.
HELPING YOUR BUSINESS GENERATE REVENUE & DRIVE BUSINESS GROWTH
Customer acquisition
End-to-end sales capability with no human intervention
Multiple integration points (payment gateways / CRM / quoting engine)
Provide sales in minutes
Educate and build trust with potential customers
Customer care
24/7 Personalised customer service
Smart FAQs that get better over time
Deliver seamless customer service by integrating into multiple systems
End-to-end claims capability
Retention and recovery
Don't let people feel trapped by people
End-to-end collection capability
End-to-end retention capability
Reduce lapse & improve customer satisfaction
Choose your channel.
ENABLE CUSTOMERS TO SELF-SERVE ON THEIR PREFERRED CHANNELS
Website & mobile app
Maximise the potential of your website and mobile app by adding conversational AI. Enable your customers to register, ask questions, request customer service, get immediate quotes, transact and more 24/7, all from your website or app.
Social media
Chat to your customers on their preferred social media channels and turn fans and followers into customers. We can integrate with a variety of different social media apps including Twitter, Facebook, Instagram, WeChat, and more.
Tap into one of the most used communication channels by sending notifications, customer service messages and essential information to customers on WhatsApp. Enrich your messages with images, audio, video, and PDF documents for a more engaging customer experience.
Marketing
Enhance tracking and results of targeted marketing campaigns. Send personalised emails and SMSs to initiate customer conversations. Place unique QR codes and URLS on above-the-line channels such as billboards, banners, flyers and merchandise for seamless customer engagement and improved overall tracking of ROI per campaign.
IVR deflection
Add chat capabilities to your Interactive Voice Response (IVR) system to deflect high-volume calls from your call centre to chat. An intelligent IVR enables effortless experiences for both customers and agents, while helping your business deliver significant cost savings to your bottom line.
Success stories.
SHARING THE SUCCESS STORIES OF OUR CLIENTS
Some of our clients.
CURRENTLY SERVING SOME OF THE LARGEST FINANCIAL SERVICES PROVIDERS
Why you’ll love us.
WE’RE MORE THAN A CHATBOT
Customer-centric approach
Customised UX and conversational design to ensure the best customer experience. Continuous optimisation through analytics and Artificial Intelligence for intuitive and personalised experiences.
Result-driven solutions
We help you generate revenue and drive business growth through increased conversion rates, enhanced customer acquisition and retention rates, and reduced operational costs. Each solution is created, developed and continually optimised with your business objectives in mind.
Custom-built technology
Quick development, seamless integration with various operating systems, and flexibility for unsurpassed innovation, performance and results.
Deep expertise
A library of expertise and experiences in UX, development, financial services, marketing and data intelligence.
Human touch
Our expert team will help guide you through the process every step of the way.
Why you’ll love us.
WE’RE MORE THAN A CHATBOT
Customer-centric approach
Customised UX and conversational design to ensure the best customer experience. Continuous optimisation through analytics and Artificial Intelligence for intuitive and personalised experiences.
Customised UX and conversational design to ensure the best customer experience. Continuous optimisation through analytics and Artificial Intelligence for intuitive and personalised experiences.
Result-driven solutions
We help you generate revenue and drive business growth through increased conversion rates, enhanced customer acquisition and retention rates, and reduced operational costs. Each solution is created, developed and continually optimised with your business objectives in mind.
We help you generate revenue and drive business growth through increased conversion rates, enhanced customer acquisition and retention rates, and reduced operational costs. Each solution is created, developed and continually optimised with your business objectives in mind.
Custom-built technology
Quick development, seamless integration with various operating systems, and flexibility for unsurpassed innovation, performance and results.
Quick development, seamless integration with various operating systems, and flexibility for unsurpassed innovation, performance and results.
Deep expertise
A library of expertise and experiences in UX, development, financial services, marketing and data intelligence.
A library of expertise and experiences in UX, development, financial services, marketing and data intelligence.
Human touch
Our expert team will help guide you through the process every step of the way.
Our expert team will help guide you through the process every step of the way.
Our story.
JOIN THE JOURNEY
Our vision
FinChatBot believes in positively transforming people’s lives through performance-driven digital solutions.
Our mission
Ingeniously digitalise and guide customer experiences
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What our clients say.
OUR CLIENTS & OUR CLIENTS' CUSTOMERS LOVE US
MiWay is pleased to work with FinChatBot to improve the customer onboarding experience. FinChatBot is a strategic and valuable supplier.
Christiaan Steyn, HEAD: BUSINESS INSURANCE, MIWAY
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What our clients say.
OUR CLIENTS & OUR CLIENTS' CUSTOMERS LOVE US
We are incredibly excited about the solution FinChatBot is developing for us. We look forward to going live and really enhancing our customer experience and overall competitive edge. FinChatBot has exceeded our expectations so far with their hands-on approach. The attention to detail and thorough understanding of our needs and expectations is greatly appreciated.
Angelo Hanafey, CREDIT: OPERATIONS MANAGER, THE FOSCHINI GROUP (TFG)
Press center.
FINCHATBOT IN THE NEWS
The NCCF joins forces with FinChatBot and Ozow to launch a donation solution
March 10, 2021The Nashua Children’s Charity Foundation (NCCF) recently teamed up with FinChatBot and Ozow to develop a first-of-its-kind, end-to-end conversational-AI donation solution that allows benefactors to donate to the foundation in...
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Winners of the BCX Digital Innovation Awards 2020 announced
November 13, 2020FinChatBot took third place for the BCX Digital Innovation Awards 2020. The announcement was made at the prestigious Sunday Times Top 100 Companies Awards via live stream.
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AI fintech FinChatBot lands $1,6m investment
November 12, 2020FinChatBot, a creator of conversational AI solutions for the financial services industry, has attracted $1.6 million. It will use the funding primarily to grow its team to 50+ people and...
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The power of conversational and empathic AI Bots
August 18, 2020FinChatBot launched onto the African market over 3 years ago and has fast become the leader in the finance tech space. Mbali Ndlovu our Digital Nomad caught up with Antoine...
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SA’s FinChatBot selected for New York accelerator
November 8, 2019Local fintech start-up FinChatBot is one of seven start-ups selected to participate in the eighth edition of New York-based accelerator programme, INV Fintech.
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INV Fintech’s pivot to bank enablement evident in new accelerator class
November 4, 2019The new cohort includes seven startups that are seeking to partner with financial institutions by focusing on addressing evolving problems in the fintech space and enabling established players to further...
Read articleResources.
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