Resources.
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Resources.
Click to view an article
Finding the sweet spot between digital and face-to-face CX
SPEAKERS: PRICE DIBETSO
Hosted by Kiweb Events, this talk will underline the benefits of understanding the customer decision process and journey in a digitally focused […]
An introduction to tech terms: Data analytics, AI, and ML
SPEAKERS: JULIEN NYAMBAL, KERRYN GAMMIE & THABELO MMBENGENI
The raw computing power we have now places us on the precipice of mainstream breakthroughs on a daily basis. But what does […]
Using customer analytics to enhance customer experience
SPEAKERS: PRICE DIBETSO
Hosted by The CX Summit 2020 Show, this talk will explore the benefits of using customer analytics to enhance customer experience. Host: […]
How to create a secure customer experience model for your business
SPEAKERS: RAPHAEL KAMANGA, ELDON PHUKUILE AND ESTIE VAN DER WATT
Customer experience (CX) is a key competency or function within organisations. It has really started gaining importance and recognition, and organisations can […]
How should business leaders decide how to invest in new technologies?
These days, it’s not enough to digitise one part of your business and expect positive results for the entire organisation. Companies that […]
Problem solving techniques for software engineers and beyond
SPEAKER: RIDHWANA KHAN
Recently I gave a talk on Problem Solving where I shared some techniques that I use to solve problems at a high […]
Business finance and practice management
SPEAKERS: BRETT NADASEN, JANINE WEST AND ANTOINE PAILLUSSEAU
Hosted by The Accounting and Finance Show, this panel discussion will explore the challenges of running a business and achieving optimal results […]
Financial inclusion and fintech
SPEAKERS: ANTOINE PAILLUSSEAU, BENJAMIN SHAW AND DARLENE MENZIES
Hosted by Seamless Southern Africa, this panel discussion will explore the solutions, experiences and insights from three startup CEO’s with a specific […]
All the stats you need to know about
CONVERSATIONAL AI IS ON THE RISE
As industries adapt to meet customer expectations, conversational AI is set to supercharge business growth and delight customers along the way. Download […]
WhatsApp for Business: Everything you need to know
SPEAKERS: NIELE HEWETT AND VASILE GRANACI
This talk will cover the fundamentals of WhatsApp for Business and how it can add value in commerce, including some interesting use […]
A guide to conversational AI
SCALING CUSTOMER INTERACTIONS ACROSS MULTIPLE PLATFORMS
This guide will help you gain more insight into conversational AI and how it can benefit your business. Download the business guide […]
Conversational AI – It’s all about the customer!
If you’ve worked in a customer service environment for even just a few minutes, you have no doubt heard the phrase ‘the […]
Covid-19 underlines the need for an online presence
The world has been reeling in the wake of the novel Coronavirus (COVID-19) epidemic. Regrettably, countless lives been lost since late November […]
15 Ways to keep your conversational AI solution away from the dark side
Conversational AI agents provide a wonderfully interactive way for businesses to interact with both current and prospective customers. But there are several […]
Why use WhatsApp for Business?
With over 2 billion active users and more than 65 billion messages exchanged on WhatApp every day, it simply makes sense for […]
5 Signs your call center needs more support
Call centers are the engine hub of many businesses. They are responsible for processing sales, communicating with customers, handling queries, resolving issues […]
